Everything you need to know about your delivery

Deliveries in mainland France

Orders (except the personalized ones) are sent in a period of 48 hours to 4 days at the latest, starting from the day following the confirmation of the order, excluding weekends, bank holidays and vacation periods duly mentioned on Mouyma website.

Orders will be sent from Monday to Friday by La Poste (Colissimo/UPS), or in relay points. You can choose the relay point after the payment. It is important that the postman/delivery man gets all the elements that will allow them to deliver the parcel without difficulty.

At any moment, you will have the possibility to follow your parcel on La Poste, Mondial Relay, Chrono Shop2Shop websites, typing the parcel number. You will receive an email as soon as your package is sent.

However, if you are absent at the time of the delivery, the postman will put a delivery notice in your mailbox, mentioning the date and the address of the post office where you can collect your parcel upon presentation of an ID.

Mouyma cannot be held accountable for any delay in delivery that is not of its making or justified by a case of force majeure.

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